Terms & Conditions

Payments
  • All goods bought, ordered or reserved must be paid for in full prior to dispatch and delivery. Failure to make full payment will delay delivery and your order may be canceled. 
  • Accepted payment methods are debit card, credit card or payments via Paypal payment platform. Banks transfers are also available for bespoke orders, however such order will be treated on one by one basis and won't be processed via www.AudriniLiving.com site.
  • "Audrini Living Concept" provide a secure checkout via PayPal and Stripe payment processing platforms.
  • Your card will be charged in the name of "Decorative Walls", however it may be listed as "Audrini Living Concept" in buyers bank statement.

Agreement Formation
  • Orders made via AudriniLiving.com are subject to acceptance and availability. "Audrini Living Concept" is official owner of e-commerce platform and may choose to cancel your order at any time in case of unavailable goods or in case of unacceptable agreement made between both parties. 
  • Purchase Order Form will be issued via email as part of confirmation after successful payment received.

Disclaimer
  • This product is natural which has been made by using the antique or solid timber and its surface may not be completely homogeneous in terms of its colour and finish. This natural effect provides individuality and may not be considered as the basis for claims.

Delivery
  • Your delivery will be shipped via FedEx Tracked Economy or with "Audrini Living Concept" organised service van. Deliveries via FedEx Tracked Economy may or may not be delayed at UK customs point upon its arrival.
  • You may be contacted by delivery company and by "AudriniLiving.com" team prior your delivery. 
  • You will be asked to sign for your parcel so that we know you have received your goods. Photographic identification card may be requested.
  • Parcel can be requested to be left in a secret location only in case of written approval received via email prior delivery.
  • If you would like us to resend your order in case of unsuccessful delivery we will have to charge delivery costs to you again due to nature of the business. If you would like to cancel your order after successful delivery we will refund your money paid less the shipping costs. 

Returns Policy
  • This product is natural which has been made by using the antique timber and its surface may not be completely homogeneous in terms of its colour and finish. This natural effect provides individuality and may not be considered as the basis for claims.
  • Product is applicable for refund within 14 days from the date your order was shipped. Product must be in the same condition as received. Must remain in its original cardboard packaging. Please contact us via info@audriniliving.com in case of potential refund. In order to get this authorised we need you to email us your order reference number, description of returning item, a reason for its return and a product photo to be taken  for merchants confirmation.
  • Product is applicable for exchange within 30 days from the date your order was shipped. Product must be in the same condition as received. Must remain in its original cardboard packaging. Please contact us via info@audriniliving.com in case of potential exchange. In order to get this authorised we need you to email us your order reference number, description of returning item, a reason for its return and a product photo to be taken for merchants confirmation.
  • Delivery charges for initial delivery, returned or exchanged order will not be refunded by AudriniLiving.com
  • In case of refund or exchange buyer would pay for delivery charges for product to be delivered back to workshop. Same costs would be applied as per delivery charge in first place. 

Privacy Notice
  • AudriniLiving.com is part of Audrini Living Concept.
  • To help us provide the best possible service, we capture personal information about you but we respect and protect your privacy and do all we can to honour the trust you place in us by being transparent about what personal information we collect and how we use it, vowing to handle your data fairly and lawfully at all times.
  • We are Audrini Living Concept based at Flat 3, 18 Stoke road, Guildford, GU1 4HW, United Kingdom and we respect your data that would not be passed to third party without your consent. 
  • Our Data Protection Officer is contactable via info@audriniliving.com
  • ​This notice is to inform you about how we collect and protect any personal information you provide to us and how you can control what personal information we collect from you and what we do with it. It sets out how we intend to use your information, who we will share it with and what rights you have about use of your information.
  • This notice applies to all our activities under AudriniLiving.com however you provide personal information to us, whether you visit us online or visit us in set location or contact us via social media or whether you telephone, email, write to or text us.

Audrini Living Concept use your personal data:
  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to manage any account(s) you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • to contact you electronically about promotional offers, events, products and services which we think may interest you;
  • for analysis, insight and market research purposes to better understand your needs and ensure we are giving you what you like;
  • to enable us to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Discounts and Special Offers
  • "Audrini Living Concept" has the right to end offers, discounts or price adjustments at any time.
  • Two discount codes can not be used in conjunction.

​Acceptance of terms and conditions
  • Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These terms and conditions do not affect any statutory rights.